DELIVERY & RETURNS
DELIVERY
We aim to despatch orders within 7 working days of receipt, if not sooner, where stock is available.
We only despatch to UK mainland addresses, and always use a signed-for delivery service.
We will normally despatch goods to your company premises but we can despatch to any UK mainland address specified
on your order, such as an employee’s home address, as long as someone is available to sign for the delivery.
Delivery is charged at £8.95 plus VAT, and free on orders over £175 excluding VAT (UK mainland addresses only).
If any items are required urgently or for a specific date, please let us know and where possible, we will do our best to
deliver in time using a faster delivery service, at extra cost, as long as there is stock available and we have enough notice to reasonably arrange faster delivery.
All products are subject to availability, and some may be despatched direct from our suppliers, so we may deliver goods in instalments. Where some items on your order are not in stock, we may ask if you are happy to wait for the order to be sent complete so that we can reduce the number of deliveries required and thereby reduce our combined carbon footprint. We will also reuse boxes and other packaging to further reduce our impact on the environment.
If an order is delivered in more than one consignment, we will only apply one delivery charge, unless some items ordered are customised, personalised or made to order and therefore must be sent separately.
RETURNS
Should you wish to return items for exchange or credit, they must be sent to us within 14 days of receipt, accompanied by a completed Returns Form that can be requested by email to info@vestis.co.uk.
All items must be returned in the same condition they were received. They must be unworn, unmarked, in their original
packaging with all covers, bags, hangers, tags or labels still attached. Extra care should be taken not to soil garments, especially shirts and blouses, with make-up, pen marks, dirt, oil, hairspray, fragrances, deodorant, etc, as any of these will render the garments unfit for resale and therefore non-refundable.
If you require an exchange, a new carriage charge will apply, unless the goods returned for exchange are defective or were incorrectly supplied. Exchange items cannot be despatched until the returned items have been received by us and they meet the requirements listed above.
Goods cannot be refunded or exchanged if they are not returned in their original condition, or they have been made to
order, altered (e.g. trousers that have been shortened to non-standard leg lengths), tabbed, embroidered or personalised in any way, unless they are defective or we have not provided the correct goods ordered.
No goods can be refunded or exchanged if any repair or alteration to the goods has been made after delivery to you, even if they are defective or have been supplied incorrectly.
We may charge a handling fee or refuse a refund for goods returned without good reason or not in 100% re-saleable
condition, to reflect the additional administration and processing costs incurred.
Where defective goods are returned to us for replacement, we reserve the right to credit their price instead of replacing
them, according to stock availability.
The cost of returning goods is the responsibility of the customer. However, if we agree that the goods have been supplied incorrectly or are defective, the cost of returning the goods to us will be credited to you.
You are responsible for the returned goods until they are received by us. They must be packed securely to prevent
damage in transit, and we recommend that you use a signed delivery service to ensure the goods are not lost or damaged in transit, or if they are, you can make a claim against the delivery agent. We cannot exchange or refund items that have been damaged or lost in transit back to us.
Original carriage charges will not be refunded for goods returned for exchange or refund. However, in the unlikely event of a whole order being defective or incorrectly supplied, we will credit the original carriage charge as well as the cost of returning the goods.
For further details, please refer to our full Terms and Conditions of Business.